Data protection statement

Through the use of the website, you declare your agreement with these data protection conditions. The operator of the website is Region Villach Tourismus GmbH with head office at Peraustraße 32, 9500 Villach, Austria.

This data protection declaration applies independently of what end device accesses the website. The purpose of this data protection declaration is to inform you in detail about how we handle your data.

Region Villach Tourismus GmbH operates the following websites in addition, for which the same data protection statement applies:,,,,,, sowie,, &

Purpose of data gathering
The website can also be used at any time without indicating personal data. Only access data is stored that is not linked to a person. This data helps us to improve our services and do not allow identification of the respective person. Some of the offered services require, however, that users of the website voluntarily enter certain person-related information on our website. To be able to offer and carry out these services and functions, we require the possibility to make contact with the customer, as well as other information. We use this data to fulfil our duties towards our users and customers, as well as for advertising for our own purposes.

Processing and use of data:
We process and use your data to be able to provide the services and functions of the website optimally. The data help us to carry out transactions that you wish and to make our website design user-friendly.

Processing and use of personal data:
We only process and use your personal data if you provide us with this data voluntarily. This is usually in connection with a service on our website (e.g. registering for a newsletter) or providing a function (e.g. booking or enquiry). User or customer data is used exclusively for the purpose of fulfilling our services and of advertising our own offers.

Passing on of personal data:
Personal data that is transmitted online is only passed on to third parties subject to your prior agreement or on the basis of a legal obligation. Legal obligations are understood in particular as judicial or administrative orders to issue data in connection with unlawful actions. The exception is the passing on of data insofar as it is directly required to fulfil contractual obligations, e.g. for processing payments to the appointed credit institute, or the transmission of data to dispatch companies appointed for delivery.

Use of cookies:
We use cookies on our website to provide certain services on the website and to constantly improve the user friendliness and functionality of our website. For these reasons, anonymised data from visitors to our website is gathered and stored, usage profiles are created using pseudonyms, and personal data is merged with the pseudonym. Cookies serve the purpose of e.g. recognising your Internet browser. Cookies are small text files that are deposited on your computer. With the help of cookies, it is possible to analyse the surfing habits of the website visitors and to adapt the website better to user requirements. Cookies also remain stored on your computer after visiting our website, e.g. to save the hassle of filling in web forms again at your next visit or to automatically recognise the personal settings of the user account.

Server log files
The providers of the websites listed above automatically gather and store information in so-called server log files that your browser transmits automatically. These are:
Browsertype and browser version
Operating system used
Referrer URL
Host name of the accessing device
Time of server enquiry
IP address

There is no merging of this data with other data sources. The basis for the data processing is Art. 6 Par. 1 Clause b GDPR, which allows the processing of data to fulfil a contract or precontractual measures.

Use of Google Analytics:
This website uses Google Analytics, a Google web analysis service. Google Analytics uses so-called cookies (small text files) that are stored on your computer and allow an analysis of your use of the website. The information generated by the cookie about your use of our homepage (including your IP address) is transmitted to a Google server in the USA and stored there. Google will use this information to evaluate your use of the website, to compose reports about the website activities for the homepage operators, and to provide further services associated with website and Internet use. Google may also transmit this information to third parties, if this is legally required or if third parties process this data on behalf of Google. In no case will Google associate your IP address with other Google data. The gathering and use of your IP address by Google Analytics can be revoked at any time with effect for the future. If you do not wish Google to receive data from your browser when accessing the pages, here you can find the link for the opt-out solution for Google Analytics( This plugin prevent the browser from requesting the Analytics Code, so that Google receives no data when accessing the page. The plugin is available for various browser types. According to Google, the browser blocks the Google Analytics script after installation. If there is no such plugin for your browser, you can prevent the gathering of data by clicking on the following link: deactivate Google Analytics. Alternatively you can deactivate the use of cookies by Google by accessing the page for the deactivation of Google advertising. Or you can deactivate the use of cookies by third-party suppliers by accessing the deactivation page of the network advertising initiative. You can find further Google specifications here.

We would like to point out that on our website Google Analytics has been extended by the code "gat._anonymizeIp();" to ensure the anonymised gathering of IP addresses. If you prevent the installation of cookies by your browser software, note that in this case you may not be able to use the full scope of our website functions. Through the use of our website you declare your agreement with the processing of your gathered data by Google in the previously described manner and for the aforementioned purpose.

Use of Facebook Pixel:
On some of the subpages of our website, plugins are used that are operated by Facebook. Facebook Inc. is a social media network based in Menlo Park, California, USA. A plugin is a software module that is accessed and incorporated by a website when it is opened to extend the functionality of the website. The Facebook Plugins are indicated with the Facebook logo or the reference "Facebook Social Plugin". Subpages of our website where this plugin is used are linked automatically in the background with the Facebook servers. Facebook then sends the content of the plugin directly to the requesting browser. The plugin is therefore incorporated into the website and represented in the user's browser. As the browser of the visitor to our website also access the plugin of the Facebook server, Facebook identifies that our website was opened and transmits your IP address to Facebook. This is independently of whether you have a Facebook account or whether you are logged on as a Facebook user at that moment or not. Facebook links the visit to our website with your Facebook account, if you are a Facebook user and are logged on to Facebook. As a user of Facebook, you have agreed to the usage conditions, the data usage guidelines and the specifications for the use of cookies. Facebook uses this information to establish certain interests and tendencies of the users and to use this data e.g. also for advertising purposes.

Use of YouTube plugins:

To present videos, we use YouTube on our website, a video portal based in San Bruno, California, USA, whose owner is Google Inc. If you access a video on our website, this video is automatically requested from a YouTube server. YouTube therefore identifies that this video was requested and what IP the computer has that requested this video. With the use of YouTube, you declare your acceptance of the usage conditions and the data protection declaration, as well as to YouTube or Google placing cookies on your computer. based on your accessed videos, YouTube can generate a profile of your interests and tendencies and provide information and advertising accordingly. As YouTube is a Google Inc. service, the information gathered via YouTube can also be used by Google and for the target-group-specific channelling of advertising. This personal advertising is not only shown on YouTube, but can also be shown by Google or other websites that use Google services. You can deactivate interest-related Google adverts.

Data processing by Feratel

The data processing as part of the enquiry and booking forms on websites we (Region Villach Tourismus GmbH) operate is carried out on our behalf via the feratal deskline system, operated by feratel media technologies AG, Maria-Theresienstraße 8, 6020 Innsbruck. If enquiries are sent, the data entered there is offered to the hosts in the Villach - Faaker See - Ossiacher See region in an enquiry pool. A maximum of 10 enterprises can access the data and make suitable offers. Afterwards, the data transmitted by the guest is deleted by Region Villach Tourismus GmbH within 16 months if no booking occurs through the feratel system. Data that is processed in relation to an online booking remains stored according to legal requirements and is then deleted. In the contract for the appointed processing of personal data, feratel media technologies AG guarantees you and us, Region Villach Tourismus GmbH, that all the necessary technical and organisational measures have been taken to protect your data in accordance with GDPR norms and is used exclusively for the processing of your enquiries and bookings.


To send newsletters, we use the MailChimp system. MailChimp is a service provided by The Rocket Science Group, LLC, 512 Means Street, Ste 404 Atlanta, GA 30318.

If you register for one of our newsletters, the data you indicate upon newsletter registration is transmitted to The Rocket Science Group, LLC, 512 Means Street, Ste 404 Atlanta, GA 30318 and stored there. After registration, you receive an e-mail from MailChimp to confirm your registration ("double opt-in"). MailChimp offers comprehensive analysis possibilities about how the newsletters are opened and used. In addition, MailChimp uses the analysis tool Google Analytics and may incorporate it in the newsletter. You can find further details about Google Analytics in the section "Google Analytics".

Further information about MailChimp and data protection at MailChimp is available here:


We also use rapidmail to send our newsletter. Your data will therefore be transmitted to rapidmail GmbH. Rapidmail GmbH is prohibited from using your data for other purposes than sending the newsletter. A transfer or sale of your data is not allowed to rapidmail GmbH. rapidmail is a German, certified newsletter software provider, which was carefully selected according to the requirements of the DSGVO and the BDSG. For further information click here:


This content offer uses an analytics service by xamoom GmbH ("xamoom"). This service uses IDs and cookies to analyse how users use the content offer. This ID cannot be attributed to the actual person. The information generated by xamoom about your use of the content offer is transmitted to the xamoom server and stored. Xamoom uses this information to evaluate your use of the content offer and to compile reports about activities for us and our customers. Xamoom can also pass this information on to third parties if this is legally required or if they process this information on behalf of xamoom. Xamoom will not link your personal data with other data stored by xamoom or their customers. Through the use of this content offer, you agree to the processing of data through xamoom in the manner and for the purposes stated above. All further information about data protection at xamoom GmbH can be found here.

Image archive
The image archive of the region is operated in cooperation with the company pixelpoint multimedia werbe gmbh ("Pixelpoint" for short) FN 227685g, Rosentaler Straße 150, 9020 Klagenfurt am Wörthersee. The data you provide will be used exclusively for registration and processing within the image archive. All further information about the privacy of Pixelpoint can be found here (

Your rights

In principle you have the right to information, correction, deletion, restriction, data portability, revocation and objection. If you believe that the processing of your data infringes data protection law or that your data protection rights have been contravened in any other way, you can complain to the supervisory authority. In Austria this is the Data Protection Office.

Questions about the protection of your personal data

Region Villach Tourismus GmbH employs measures, including technical, administrative, electronic and physical procedures, to protect your personal data against loss, theft and misuse, as well as unauthorised access, transmission, modification and destruction. The website listed above in some cases use the industry standard SSL (Secure Sockets Layer) for encryption. This ensures the confidentiality of your personal details and credit card data for transactions via the Internet.

If you have questions or wishes regarding this data protection declaration, please contact us. You are welcome to ask us at Region Villach Tourismus GmbH which of your data we process, what it is used for and to whom it is transmitted. Of course you can also rectify incorrect data or have data deleted. The specifications of the General Data Protection Regulation apply. Please note that we can only process legal data protection enquiries after verifying your identify. You can visit us directly at our location in Peraustrasse 32, 9500 Villach and show a passport or ID. Alternatively, a document attested by a notary is also valid as proof of identity.

Region Villach Tourismus GmbH
Peraustraße 32
9500 Villach, Austria
Telephone: +43 4242 42000 48